Withdrawal information

Complaints must be notified in writing within 14 days of receiving the goods. If you have a legitimate complaint, we request that you contact us. We are unable to accept delivery of goods which are returned to us without prior notice and with freight unpaid. Should delivered goods prove defect, we have the right to repair the defect goods or to supply a replacement. This happens only once the defect goods have been returned to us and we have inspected the damage. If it is not possible to repair or replace the goods, a refund shall be made. Only unused and unaltered goods may be returned.

Right of return

You have the right to return the goods within 14 days of receipt. In the case of fabric sold by the meter, items of less than one (1) meter may not be returned because they have been cut to size in line with the customer's request. The only exception is when there are legitimate grounds for complaint. Only unused and unaltered goods may be returned.